1. Scope of Warranty
Troven.xyz offers a limited warranty on the products featured on our website. This warranty covers defects in materials or workmanship under normal use and conditions. If a product is found to be defective within the warranty period, Troven.xyz will repair or replace the product, at our discretion.
2. Warranty Coverage
- Coverage: The warranty covers defects in materials and workmanship under normal use during the warranty period.
- Exclusions: The warranty does not cover damage caused by misuse, abuse, neglect, accidents, or unauthorized modifications. The warranty is also void if the product is used for commercial purposes unless otherwise specified.
3. Warranty Period
- The standard warranty period for products sold by Troven.xyz is typically 12 months from the date of purchase, unless otherwise specified on the product page.
- Certain products may have longer or shorter warranty periods, which will be clearly indicated on the product details page.
4. How to Request Warranty Service
If you believe your product is defective and eligible for warranty service, please follow these steps:
- Contact Us: Reach out to our customer service team at [email address] or through the contact form on our website.
- Provide Proof of Purchase: Be prepared to provide a valid proof of purchase (such as an order confirmation or receipt).
- Product Information: Provide detailed information about the product, including the product name, order number, and a description of the issue.
- Return Instructions: If a return is required, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
5. Warranty Claim Review
- Upon receiving your warranty claim, Troven.xyz will review the information and determine whether the product is eligible for a warranty repair or replacement.
- If the product is covered under warranty, we will provide you with a repair or replacement at no additional charge.
- If the product is not covered by the warranty (e.g., damage due to misuse), we may offer a repair service at a cost to the customer.
6. Repair and Replacement
- Repair: If the product is repairable, we will repair it and return it to you within a reasonable time frame.
- Replacement: If the product is beyond repair, we may replace it with an identical or similar item (if the original item is no longer available). In the case of a replacement, the warranty for the new product will extend for the remainder of the original warranty period or a full new warranty period, depending on the situation.
7. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless otherwise specified. Troven.xyz will cover the cost of shipping for warranty replacements or repairs.
- Shipping for Returns: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as Troven.xyz cannot guarantee receipt of returned items.
8. Limitation of Liability
To the maximum extent permitted by law, Troven.xyz’s liability for any defects or claims related to our products is limited to the replacement or repair of the product. We are not liable for any incidental, special, or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages.
9. Modifications to the Warranty Policy
Troven.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.